The following conditions apply to people who buy tickets on the Aspro Parks Group website.
1. Use of electronic means of communication
Users of the online sales platform accessed from the Aspro Parks Group website are familiar with the electronic media and are aware of the data security risks associated with their use. Users undertake to use these electronic means only in a legally acceptable manner.
2. Purchasing a ticket
By purchasing a ticket, the purchaser agrees to the provisions regarding security and access and additional regulations concerning the visit to the centre: tickets can only be purchased through the official website. Purchasers are also aware that in the event that these regulations are not respected, they will be denied access to the centre without any compensation Users also declare that they have the legal capacity to be bound by these general conditions of sale, as well as to use and, where appropriate, contract through the website, in accordance with them. With respect to said conditions, users declare their full knowledge, understanding and acceptance thereof. Users declare that all information provided by them when using this website, and in particular during the purchase of tickets, is true, complete and accurate.
3. Personalization of the ticket and identification
Tickets are personal and non-transferable. The tickets must be protected against deterioration caused by water or other liquids. It is forbidden to change or copy the tickets. Each ticket is reserved for use by the person whose name and surname appear on the ticket. A document (ID card, NIE or passport) that allows the identification of the bearer may be required for access to the leisure centre. The leisure centre may also check the validity of a ticket using a barcode reader.
4. Printer type
To print your ticket, you must use an inkjet or laser printer; dot-matrix printers do not guarantee sufficient quality. A ticket is valid (in colour or black and white) only if it has been printed at a quality of at least 300 dpi and if it has not been printed in ‘draft’ mode. It is the purchaser’s responsibility to ensure that the ticket is printed on A4 or 8½”x11” paper, that the printer is of the standard type and that the ink cartridge or toner contains sufficient ink.
5. Damaged tickets
If the halftone images or barcodes are damaged in any way, the ticket loses its validity. If a counterfeit or fraudulently acquired ticket is detected (involving reporting to the relevant authorities), the leisure centres reserve the right to refuse access to all ticket holders and to reimburse the holders of non-counterfeit tickets.
6. Impossibility of using the tickets due to reasons beyond the control of Aspro Parks Group:
The tickets purchased are valid exclusively for the leisure centre, date, ticket type and conditions selected during the purchasing process. Before confirming the purchase and making payment, the purchaser must carefully check that all the booking details are correct.
The purchase conditions, including the fact that changes and refunds are not permitted, are expressly displayed during the ticket purchasing process and are accepted by the purchaser before payment is completed.
6.1. Error or Mistake During the Purchase
If the purchaser makes a mistake when selecting the leisure centre, date of visit, type of ticket, number of tickets or any other feature of the purchase, they will not be entitled to request a change, cancellation or refund of the amount paid.
At every stage of the purchasing process, the leisure centre, selected date, product type and all other applicable conditions are clearly specified. It is therefore the purchaser’s responsibility to review and verify all the information before confirming payment.
Failure to check this information, or any error made during the purchasing process, will not entitle the purchaser to amend the tickets or recover the amount paid.
6.2. Inability to Attend on the Selected Date
When tickets have been purchased for a specific date, they may only be used on that date and in accordance with the conditions indicated at the time of purchase.
If the purchaser or any of the attendees is unable to visit the leisure centre on the selected date for personal reasons or due to any other circumstance beyond the control of Grupo Aspro Parks, no date changes, cancellations or refunds will be permitted.
The total or partial non-use of tickets for reasons beyond the control of the leisure centre will not entitle the purchaser to a refund, compensation, replacement or the issue of new tickets.
6.3. Closure of the Leisure Centre or Weather-Related Incidents
If the leisure centre is required to close after visitors have already entered, the rules established by the relevant leisure centre for such circumstances will apply.
If the purchaser is unable to enter due to weather conditions or other circumstances beyond the control of the leisure centre, they must ask to speak to the person responsible for the leisure centre at that time. Failure to do so will result in the loss of any rights to which they may otherwise have been entitled.
6.4. Non-Refundable Nature of Tickets
Unless expressly stated otherwise in the specific conditions applicable to the product, all tickets purchased are personal, subject to the selected date and conditions, and may not be changed or refunded.
By confirming the purchase, the purchaser declares that they have reviewed the booking details, read the applicable conditions and expressly accepted that any error relating to the selected date or purchased product, as well as the inability to use the tickets due to circumstances beyond the control of Grupo Aspro Parks, will not entitle them to any change, cancellation, compensation or refund.
7. Right of withdrawal
The ticket’s purchase made through this website, when referring to leisure activities and having a specific period for their enjoyment, will not admit changes, returns or the exercise of the right of withdrawal, in accordance with the provisions of article 103.I) of Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
8. Copyright protection
The content of the Aspro Parks Group website is fully protected by the Copyright Act. Therefore, any downloading or copying of a page or part of the Aspro Parks Group website is authorized only if the notice of copyright and other protected terms is not altered. In the event that a download or copy is made by other means, all the rights linked to this information are the property of the Aspro Parks Group and/or the companies that own the leisure centres. Commercial use of the Aspro Parks Group website is strictly prohibited.
9. Disclaimer
Aspro Parks Group and/or the leisure centres are exempt from any liability arising from personal or material damage and/or harm caused by negligence or non-compliance with the rules of behaviour and use of the Centre’s facilities. Aspro Parks Group does not guarantee the accuracy, truthfulness or completeness of the information contained on its website. Aspro Parks Group is not liable for damages resulting from telecommunication errors, technical problems, system failures or illegal manipulation of the computer systems involved, regardless of the location and form of the alteration. In addition, any liability for damage caused by malfunction, interruptions (including maintenance) or system overload is disclaimed. Aspro Parks Group is not liable for any direct or indirect damage arising from the services or information provided on its website, except in the case of gross negligence or wilful misconduct on the part of the leisure centres. Liability for damage caused by interconnection with other websites is also disclaimed. Aspro Parks Group reminds you that a malfunction may result from interaction with other websites unknown to Aspro Parks Group and will not assume any liability regarding the content, products, services and other features provided by such websites. The information provided on the Aspro Parks Group website is intended for private use only and is intended to inform people who may visit the centre. Users are informed that the information may be changed at any time without prior notice.
10. Applicable law
This contract is subject exclusively to Spanish law for the purpose of resolving any dispute that may arise in the interpretation or execution of these conditions. The courts and/or tribunals shall have jurisdiction in accordance with the applicable legislation.
PRIVACY POLICY
As this is one of its main concerns, which is totally legitimate, Grupo Aspro Parks is firmly committed to these two essential issues: the confidentiality and security of the information circulating on the network. When you purchase a ticket or access personal information in ‘My Account’, the SSL encryption programme encrypts the information before it is sent. In this way it is impossible for a third party to have access to your personal information. The Aspro Parks Group undertakes not to pass on to third parties any data relating to persons who purchase tickets electronically. All personal data will be treated confidentially. Only the data necessary for the performance of the business process will be stored and may be used for marketing communications if prior authorization has been given.
